WordPress Website Support

A custom-built website needs maintenance, and that comes with certain technical requirements. Some businesses have the time and expertise on hand to carry out maintenance themselves, but many find it’s more cost-effective – and much less hassle – to outsource their website support to a specialist. And who can be better equipped to maintain your tailor-made website than the people who built it? Subscribing to one of our website support plans gives you peace of mind, ensuring that your site is always maintained, optimised and protected – while you focus on building your business.

Of course! When it comes to making small changes – such as adding a new blog post or updating some text on your website – we always encourage our clients to do this in-house as it’s quick and simple.

But if you’re not comfortable doing this, don’t worry! We’re always here to help whenever we’re needed, whether it’s making small changes, or handling more complex software and security issues.

Each of our plans includes all of the essential maintenance to keep your WordPress site secure and optimised. Depending on your budget and needs, we can also provide support with anything else you need to grow your site as your business expands. You’ll find a complete breakdown of our three plans, Maintain, Support and Grow, further up the page.

Different packages include different levels of coverage. However, most of the common issues will be covered by our Website Support plans.

The primary exception is for issues that have been caused by human error within your team, such as making changes in-house that impact website functionality. In this situation, you may be able to use support hours for us to resolve the issues, if these are included in your plan.

Traffic is an important metric for measuring how your website is performing. We make it easy to see how many people you’re attracting by installing Google Analytics – or a compliant alternative like Independent Analytics – on your new website. These tools keep track of visitor figures.

We can also keep you up-to-date by sending monthly visitor statistics if you choose a Website Support plan with this feature.

As a Support or Grow subscriber, you’ll receive a monthly allowance of website support time. You can use this time for tasks related to your business’s website. For example, you might want help setting up Google Analytics, or verifying your domain with your email marketing tool. We can help with pretty much anything that relates to your website.

We’ve been helping clients with their websites for over a decade, and we’ve seen it all. If you’ve got a specific task in mind and you don’t see it mentioned here, just get in touch and ask us!

Yes, you can! Any unused support time will automatically be rolled over for up to 6 months on the Support plan, or 3 months on the Grow plan. By the time we do your website review, you’ll likely have some time stored up for us to carry out any changes or updates you may require.

Don’t panic! If something isn’t working as you’d expect, we’re always your first point of contact. We’ll diagnose the problem, and get to work fixing it immediately if it’s covered by your Website Support plan.

If not, we’ll provide clear information about what’s wrong, giving you the flexibility to have the issue resolved either by us, or by an alternative provider.

We like to check in with our clients regularly to discuss how the website is performing. This gives us all a chance to sit down and review the site, making sure everything’s up-to-date, working as it should, and attracting the right people.

This is a chance for both sides to make suggestions for improvements, or put forward new ideas that could produce even more powerful outcomes.

Each of our website support plans includes premium web hosting through our UK-based cloud hosting partners. Our hosting is fast, secure, reliable and managed by us, so you’ll have complete peace of mind.

Here are just some of the benefits of our premium hosting for your business’s WordPress site:

• 100% uptime
• Fast SSD servers
• Hourly off-site backups
• Google-friendly SSL certificate included
• 5GB or 10GB storage
• Unlimited bandwidth
• Managed service: we deal with any support issues
• Included in the cost of your website support plan at all levels.

Yes, of course! Just book a quick call to discuss your current site. 

As we won’t have been involved in the design and development, our first step is to learn more about how your site has been built. We do this by undertaking a website audit.

The audit involves reviewing and assessing your current site, identifying issues & opportunities, bringing your site up to date technically, plus some time to fix functional issues such as broken contact forms.

Website audits start at £250 + VAT and are charged on your first month's invoice.

Just book a free 15 minute call to get the ball rolling so we can discuss your site and what level of support would work best for you.

Then we'll send you our Terms & Conditions and get you set up on our  billing systems.

Once that's all sorted, we'll start the progress of migrating your website over to our hosting servers and setting everything up.

Yes we do. If you'd like to pay for your Website Support plan annually, then we offer 1 month free on all annual plans.

If your question isn’t addressed here or you want more details about any of our answers, just book a free 15 minute call, or send us a message. We’ll be delighted to answer your questions and discuss your business’s web support needs!